Frequently asked questions

• Do you support Macs ?

Yes, many of our customers use Macs and we have a Mac system here to help with any support issues, but the majority of our customers use Windows PCs which is why our screen shots show Windows systems.
• Can you profile....Lasers/Dye subs/Canvas/Sublimation inks/Transparent materials ?

Yes, we successfully profile all of these products, but it´s important that the printer driver is able to switch off colour management to print out the targets correctly.
We also have a range of non standard targets for use with printers that have smaller maximum size print areas like dye subs. Please contact us and we´ll send you an appropriate target, but please don't attempt to resize the targets yourself.
• Telephone support ?

No. We´re sorry but offering telephone support would add greatly to our costs and the vast majority of issues are resolved easily and quickly by email.
• Why does my profile give more saturated colours ?

One of the benefits of profiling printers correctly is that the printer will often have a increased colour gamut (range of colours it can print). This can sometimes reveal the limitations in other parts of your imaging system, most notably your monitor.
Cheap monitors and laptop screens often can´t display the full range of colours in an image, when the printer is able to print a wider range of colours than the screen can display, sometimes the extra vibrancy and range of colours can come as a surprise. Using soft proofing and out of gamut warnings in your imaging software can indicate areas where this may become a problem. It's also worth using a gamut visualisation tool like Microsoft´s color applet (download from here) or the profile comparison options in Mac´s Colorsync utility to see where the printer can exceed the monitor´s gamut.
• Why are my prints too dark ?

Please see our monitor calibration page which invariably resolves this issue.
• Can you build black and white profiles ?

A standard custom printer profile should correct most problems photographers see with black and white output using normal colour management procedures.
Printing monochrome images with a multi coloured ink printer is always going to involve a degree of compromise and will never match the absolute neutrality of a specialised black only ink sets like the Piezography inks sets.

We're currently working on a specialised monochrome profiling system, but it's not quite ready to be launched yet. If you'd like to become involved with testing it please contact us.

• Do you take credit cards ?

Yes. Our payment page takes you to a secure page on PayPal´s site. This allows payment via credit or debit card without needing to set up a PayPal account. PayPal account holders can also pay directly via the PayPal account if they wish.
• Do you support Linux ?

We're happy to build profiles for experienced Linux users, but there are too many variations in Linux distributions, none of which natively support colour management yet, mean it´s impossible for us to provide an acceptable level of support for Linux users.