Frequently asked questions

  • Do you support Macs ?

  • Yes, many of our customers use Macs and we have a Mac system here to help with any support issues, but the majority of our customers use Windows PCs which is why our screen shots show Windows systems.

  • Can you profile....Lasers/Dye subs/Canvas/Sublimation inks/Transparent materials ?

  • Yes, we successfully profile all of these products, but it's important that the printer driver is able to switch off colour management to print out the targets correctly.
    We have a range of non standard targets for use with printers that have smaller maximum size print areas like dye subs. Please read our page about profiling non-standard materials.

  • Telephone support ?

  • No, you can't contact us by telephone. We're sorry but offering telephone support would add greatly to our costs and the vast majority of issues are resolved easily and quickly by email. By giving email support customers also have a permanent written solution to their problem, often with helpful screen shots or extra documentation, that they can refer to at any future time.

  • Why does my profile give more saturated colours ?

  • One of the benefits of profiling printers correctly is that the printer will often have a increased colour gamut (range of colours it can print). This can sometimes reveal the limitations in other parts of your imaging system, most notably your monitor.
    Cheap monitors and laptop screens often can't display the full range of colours in an image, when the printer is able to print a wider range of colours than the screen can display, sometimes the extra vibrancy and range of colours can come as a surprise. Using soft proofing and out of gamut warnings in your imaging software can indicate areas where this may become a problem. It's also worth using a gamut visualisation tool like Microsoft's color applet (download from here) or the profile comparison options in Mac's Colorsync utility to see where the printer can exceed the monitor's gamut. This can help pre-empt any unexpected surprises.

  • Why are my prints too dark ?

  • Please see our monitor calibration page which invariably resolves this issue.

  • Do you take credit cards ?

  • Yes. Our payment page takes you to a secure page on PayPal's site. This allows payment via credit, debit card without needing to set up a PayPal account. PayPal account holders can also pay directly via the PayPal account if they wish.
    We also remain very happy to accept cheques.

  • Do you support Linux ?

  • We're happy to build profiles for experienced Linux users, but there are too many variations in Linux distributions, none of which natively support colour management yet, mean it's impossible for us to provide a level of support for Linux users that we would like to.